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Refund Policy

We're all about real results. If our devices don't dazzle you, we've got your back. Our 90-day money-back guarantee ensures you're not just satisfied, but delighted with our products. Here's how to claim your refund:

  1. Day 1: Snap a timestamped photo of you using your BrightEyes.

  2. Day 30: After consistent use, take another timestamped photo.

  3. Day 90: Capture a final timestamped photo after regular use.

  4. Email all three photos to info@luminancemedical.com.

  5. Allow 3 business days for us to process your claim.

This BrightEyes Guarantee Policy applies to all purchases made through gobrighteyes.com. We facilitate returns and exchanges after 90 days, given you've provided the necessary proof.

FAQs:

  1. Return Period: We accept returns within 90 days if you're not thrilled with your order.

  2. Damaged or Incorrect Items: Contact us within 90 days from delivery with details and photos of the issue, including a clear tracking number. We'll review your case and offer solutions.

  3. Return Shipping: Customers cover return shipping costs. We recommend a tracked, insured service.

  4. Contact Before Return: Always contact us before returning. This ensures we can track your product and expedite your refund.

  5. Tracking Returns: Use your carrier's tracking info. We'll email you once we've processed your refund.

  6. Refund Timing: Refunds are issued to the original payment method after we receive and inspect the returned products. Please allow up to 7 business days for the refund to appear on your statement.

  7. Contact Us: Email us at info@luminancemedical.com anytime. Include your order number and product details for a response within 24 hours.

  8. Free Express Shipping Refund: Free express shipping costs are non-refundable.

  9. Gift Returns: If returning a gift, you'll receive a gift credit. If the item wasn't marked as a gift, the refund will go to the gift giver.

  10. Non-Returnable Items: Gift cards cannot be returned.

  11. High-Value Returns: For items over $75, consider a trackable shipping service or shipping insurance.

Your satisfaction is our priority. Reach out to us at info@luminancemedical.com with any questions or concerns. We're here to help!